> ## Documentation Index
> Fetch the complete documentation index at: https://stytch.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Learn about Stytch support resources and packages.

export const PUBLIC_SLACK_INVITE_URL = "https://join.slack.com/t/stytch/shared_invite/zt-3rhtjctw4-a9bF_HUXHXm8vtizsMTMeQ";

<Columns cols={2}>
  <Card title="Slack" icon="slack" href={PUBLIC_SLACK_INVITE_URL}>
    Join our community channel and speak directly with a Stytch auth expert.
  </Card>

  <Card title="Email support" icon="mail" href="mailto:support@stytch.com">
    Contact us at [support@stytch.com](mailto:support@stytch.com) with any questions.
  </Card>
</Columns>

# Support packages

All customers have access to our **Free** support tier. Our team is available to answer your questions about Stytch, help you design your integration, and troubleshoot issues.

For customers who need more robust support, we offer **Premium** and **Enterprise** support packages that offer dedicated Slack channels, priority support, and guaranteed response times. [Contact our Sales team](https://stytch.com/contact) if you're interested in upgrading your support package.

|                            |     Free     |       Premium      |    Enterprise    |
| -------------------------- | :----------: | :----------------: | :--------------: |
| Developer support Slack    |       ✅      |          ✅         |         ✅        |
| Email support              |       ✅      |          ✅         |         ✅        |
| Dedicated Slack channel    |              |          ✅         |         ✅        |
| Priority response times    |              |          ✅         |         ✅        |
| Support onboarding session |              |          ✅         |         ✅        |
| Response time SLAs         |              |                    |         ✅        |
| Named support              |              |                    |         ✅        |
| Root cause analysis        | As available | Reasonable efforts | All P1 incidents |
| Pricing                    |     Free     |    \$1,000/month   |   Contact sales  |