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Overview

Support overview

Our Developer Success team is here to help make your integration with Stytch as smooth as possible. We offer a variety of resources to help you get started, troubleshoot issues, and get the most out of our platform.

Where to get help

Slack

Come join our community channel and speak directly with a Stytch auth expert.

Stytch Forum

Post questions, request features, and read about what other Stytch developers are building and saying.

Email support

Contact us at support@stytch.com with any questions.

System status

Check the system status and uptime of our services.

Support packages

All customers have access to our Free tier of support. Our team is available to answer your questions about Stytch, help you design your integration, and troubleshoot issues.

For customers who need more robust support, we offer Premium and Enterprise support packages that offer dedicated Slack channels, priority support, and guaranteed response times. Contact our Sales team if you're interested in upgrading your support package.

Free

Premium

Enterprise

Developer support Slack

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✅

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Email support

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Developer forum

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✅

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Dedicated Slack channel

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Priority response times

✅

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Support onboarding session

✅

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Response time SLAs

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Named support

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Root cause analysis

Best effort

Best effort

All P1 incidents

Pricing

Free

$1,000/month

Contact sales

Business hours

Our business hours are 7am-5pm Pacific time, Monday to Friday.

For our Free and Premium support tiers, our team may respond outside of business hours, but we do not guarantee a response.

For our Enterprise support tier, review your contract for response time SLAs outside of business hours.

During platform-wide P1 incidents, our team is available 24/7.