Support packages
All customers have access to our Free tier of support. Our team is available to answer your questions about Stytch, help you design your integration, and troubleshoot issues.
For customers who need more robust support, we offer Premium and Enterprise support packages that offer dedicated Slack channels, priority support, and guaranteed response times. Contact our Sales team if you're interested in upgrading your support package.
| Free | Premium | Enterprise | |
|---|---|---|---|
| Developer support Slack | ✅ | ✅ | ✅ |
| Email support | ✅ | ✅ | ✅ |
| Developer forum | ✅ | ✅ | ✅ |
| Dedicated Slack channel | ✅ | ✅ | |
| Priority response times | ✅ | ✅ | |
| Support onboarding session | ✅ | ✅ | |
| Response time SLAs | ✅ | ||
| Named support | ✅ | ||
| Root cause analysis | As available | Reasonable efforts | All P1 incidents |
| Pricing | Free | $1,000/month | Contact sales |
Business hours
Our business hours are 7am-5pm Pacific time, Monday to Friday.
For our Free and Premium support tiers, our team may respond outside of business hours, but we do not guarantee a response.
For our Enterprise support tier, review your contract for response time SLAs outside of business hours.
During platform-wide P1 incidents, our team is available 24/7.