404 errors

billing_info_not_found

404Not found

Billing info could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "billing_info_not_found",
  "error_message": "Billing info could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#billing_info_not_found"
}
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captcha_provider_not_found

404Not found

Captcha Provider config could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "captcha_provider_not_found",
  "error_message": "Captcha Provider config could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#captcha_provider_not_found"
}
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cname_record_not_found

404Not found

Could not find cname record using the values provided.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "cname_record_not_found",
  "error_message": "Could not find cname record using the values provided.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#cname_record_not_found"
}
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email_not_found

404Not found

There is not a user in this project associated with the supplied email or email_id.

Common causes

  • The user mistypes their email when trying to authenticate via an email-based method which does not fall back to creating a new user. This includes password, magic link (via send), and OTP (via send) authentication.

Troubleshooting steps

  • Prompt the user to check their inputted email, and try again

  • Consider using a loginOrCreate method if you would like new users to be able to authenticate

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "email_not_found",
  "error_message": "Email could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#email_not_found"
}
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email_settings_not_found

404Not found

Email Settings could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "email_settings_not_found",
  "error_message": "Email Settings could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#email_settings_not_found"
}
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email_template_not_found

404Not found

Email Template could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "email_template_not_found",
  "error_message": "Email Template could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#email_template_not_found"
}
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insufficient_factors_for_session_exchange

404Not found

Session exchange is only supported with sessions containing a magic link factor. Complete a magic link flow and try again.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "insufficient_factors_for_session_exchange",
  "error_message": "Session exchange is only supported with sessions containing a magic link factor. Complete a magic link flow and try again.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#insufficient_factors_for_session_exchange"
}
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intermediate_session_not_found

404Not found

Intermediate session could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "intermediate_session_not_found",
  "error_message": "Intermediate session could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#intermediate_session_not_found"
}
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member_does_not_exist_in_organization

404Not found

Member does not exist in the specified organization.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "member_does_not_exist_in_organization",
  "error_message": "Member does not exist in the specified organization.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#member_does_not_exist_in_organization"
}
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member_not_found

404Not found

Member could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "member_not_found",
  "error_message": "Member could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#member_not_found"
}
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oauth_config_not_found

404Not found

The OAuth config was not found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "oauth_config_not_found",
  "error_message": "The OAuth config was not found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#oauth_config_not_found"
}
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oauth_token_not_found

404Not found

The OAuth token provided can not be found. This may be because the token never existed, or has already been used successfully.

Common causes

  • The web app is attempting to authenticate the token multiple times. In this case, the first attempt results in a successful response, but all following attempts result in this error.

Troubleshooting steps

  • Review your code which grabs the token from the redirect URL query params and authenticates the token. Each token can only be authenticated once.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "oauth_token_not_found",
  "error_message": "OAuth Token could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#oauth_token_not_found"
}
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oauth_user_registration_not_found

404Not found

OAuth user registration could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "oauth_user_registration_not_found",
  "error_message": "OAuth user registration could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#oauth_user_registration_not_found"
}
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oidc_connection_not_found

404Not found

OIDC Connection could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "oidc_connection_not_found",
  "error_message": "OIDC Connection could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#oidc_connection_not_found"
}
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organization_not_found

404Not found

Organization could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "organization_not_found",
  "error_message": "Organization could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#organization_not_found"
}
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organization_user_not_found

404Not found

Organization User could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "organization_user_not_found",
  "error_message": "Organization User could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#organization_user_not_found"
}
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otp_code_not_found

404Not found

The passcode provided was incorrect and could not be authenticated.

Common causes

  • The user is not providing the correct OTP code for their authentication attempt. They may have mistyped the value, or are referencing an old or unassociated OPT code.

Troubleshooting steps

  • Ask the user to try again. Additionally, provide an option for the user to send a new code if they are unable to authenticate.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "otp_code_not_found",
  "error_message": "The passcode was incorrect and could not be authenticated, encourage the user to try inputting the passcode again or send another passcode.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#otp_code_not_found"
}
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password_not_found

404Not found

The password could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "password_not_found",
  "error_message": "The password could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#password_not_found"
}
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phone_number_not_found

404Not found

The provided phone number is not attached to an existing User.

Common causes

  • Calling a /send instead of a login_or_create endpoint for a new user; /send will only succeed given a phone number which is already attached to an existing User.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "phone_number_not_found",
  "error_message": "Phone Number could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#phone_number_not_found"
}
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project_not_found

404Not found

Project could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "project_not_found",
  "error_message": "Project could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#project_not_found"
}
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project_user_not_found

404Not found

Project User could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "project_user_not_found",
  "error_message": "Project User could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#project_user_not_found"
}
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public_token_not_found

404Not found

public_token could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "public_token_not_found",
  "error_message": "public_token could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#public_token_not_found"
}
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redirect_url_not_found

404Not found

Redirect URL could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "redirect_url_not_found",
  "error_message": "Redirect URL could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#redirect_url_not_found"
}
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route_not_found

404Not found

The route provided is not supported.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "route_not_found",
  "error_message": "The route provided is not supported.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#route_not_found"
}
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route_not_supported_in_test

404Not found

This route is not supported in the test environment. Please use api.stytch.com instead.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "route_not_supported_in_test",
  "error_message": "This route is not supported in the test environment. Please use api.stytch.com instead.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#route_not_supported_in_test"
}
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saml_connection_not_found

404Not found

SAML Connection could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "saml_connection_not_found",
  "error_message": "SAML Connection could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#saml_connection_not_found"
}
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secret_not_found

404Not found

Secret could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "secret_not_found",
  "error_message": "Secret could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#secret_not_found"
}
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session_not_found

404Not found

The session could not be found. It could be revoked, expired, or nonexistent.

Common causes

  • When a session expires or is revoked, Stytch will return a session_not_found error for an attempt to authenticate it.

  • A user returns to a browser session after a long period of inactivity.

  • A user is deleted and their session is automatically revoked.

Troubleshooting steps

  • In most cases, a session_not_found error should prompt your app to re-authenticate the user; their session was either revoked, expired, or otherwise no longer exists. They’ll need to generate a new session.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "session_not_found",
  "error_message": "Session could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#session_not_found"
}
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sso_connection_not_found

404Not found

SSO Connection could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "sso_connection_not_found",
  "error_message": "SSO Connection could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#sso_connection_not_found"
}
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sso_token_not_found

404Not found

SSO Token could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "sso_token_not_found",
  "error_message": "SSO Token could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#sso_token_not_found"
}
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totp_not_found

404Not found

The TOTP could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "totp_not_found",
  "error_message": "The TOTP could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#totp_not_found"
}
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totp_recovery_codes_not_found

404Not found

The TOTP recovery codes could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "totp_recovery_codes_not_found",
  "error_message": "The TOTP recovery codes could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#totp_recovery_codes_not_found"
}
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totps_not_found_for_user

404Not found

Unable to authenticate totp_code since no active or pending TOTPs could be found for the user.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "totps_not_found_for_user",
  "error_message": "Unable to authenticate totp_code since no active or pending TOTPs could be found for the user.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#totps_not_found_for_user"
}
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webauthn_registration_not_found

404Not found

The WebAuthn registration could not be found.

Error

{
  "status_code": 404,
  "request_id": "request-id-test-b05c992f-ebdc-489d-a754-c7e70ba13141",
  "error_type": "webauthn_registration_not_found",
  "error_message": "The WebAuthn registration could not be found.",
  "error_url": "https://stytch.com/docs/b2b/api/errors/404#webauthn_registration_not_found"
}
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