By agreeing to (or issuing a purchase order in relation to) a Services quote, order form or other ordering document or Services-related agreement with Stytch or one of its channel partners, or otherwise proceeding through an online sign-up, or subscription flow that references these terms (each an “Order Form”) or otherwise registering for, accessing or using the Services, Customer unconditionally accepts and agrees to all of the terms of this Agreement. By entering into this agreement on behalf of a company or other legal entity, Customer represents that it has the authority to bind such entity and its affiliates to the terms of this Agreement, and, accordingly, the term "Customer" shall refer to such entity and its affiliates.
Please note that Stytch may modify the terms and conditions of this Agreement in accordance with Section 1.2.
1. Services And Support
1.1 Stytch, Inc. (“Stytch”) provides its cloud based user authentication and customer onboarding platform and services, which may include software, client applications, SDKs, APIs, and hosted subscription services (collectively “Service(s)”) to you (“Customer”) pursuant to these Terms of Service (the “Agreement”). If Customer does not have such authority, or Customer does not agree to all of the terms of this Agreement, Customer may not use the Services. Subject to the terms of this Agreement, Stytch will use commercially reasonable efforts to provide Customer (a) the Services solely for Customer’s internal business operations in accordance with the terms, limitations and restrictions of each Order Form, and (b) reasonable support services in accordance with Stytch’s standard practices. Capitalized terms not defined herein shall be given the meaning set forth in the applicable Order Form.
1.2 Stytch reserves the right to change or modify portions of this Agreement at any time. If Stytch does so, it will post the changes on this page and will indicate at the top of this page the date this Agreement was last revised. Stytch will also notify Customer, either through the Services user interface, in an email notification or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after being posted, except that changes addressing new functions of the Services or changes made for legal reasons may become effective immediately. Customer’s continued use of the Service after the date any such changes become effective constitutes acceptance of the new Agreement.
1.3 From time to time, Customer may be invited to try certain services at no charge for a free trial or evaluation period or if such services are not generally available to customers (collectively, “Evaluation Services”). Evaluation Services will be designated as beta, pilot, evaluation, trial, limited release or the like. Evaluation Services are for Customer’s internal evaluation purposes only and not for production use, are not considered “Services” under this Agreement, are not supported, are provided “as is” without warranty of any kind, and may be subject to additional terms. Unless otherwise stated, any Evaluation Services trial period will expire 60 days from the trial start date. Stytch may discontinue Evaluation Services at any time in its sole discretion and may never make them generally available. Stytch will have no liability for any harm or damage arising out of or in connection with any Evaluation Services.
2. Restrictions And Responsibilities
2.1 Customer will only use the Services as expressly permitted herein, and subject to any terms or restrictions in the applicable Order Form (including, without limitation, any capacity or active user limits). Customer further agrees that it will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software (including any applications, SDKs, APIs and the like), documentation or data related to the Services (collectively, “Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Stytch in writing or authorized within the Services); use (or disclose) the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; use or access the Services or any Software to develop a product or service that is competitive with the Services or engage in competitive analysis or benchmarking; remove any proprietary notices or labels; or modify, adapt or hack the Services, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks. With respect to any Software (in any form) that is provided to Customer, Stytch hereby grants Customer a non-exclusive, non-transferable, non-sublicensable license to use such Software solely during the Term and solely internally in connection with the Services and for no other purpose. All Software is Confidential Information of Stytch and subject to the terms of Section 3.
2.2 Customer represents, covenants, and warrants that Customer and its end users will use the Services only in compliance with Stytch’s standard published policies and codes of conduct then in effect and all applicable laws and regulations (including, without limitation, those relevant to privacy, spam, intellectual property and the like). Although Stytch has no obligation to monitor Customer’s use of the Services, Stytch may do so and may prohibit any use of the Services (or disable content or data) it believes may be (or alleged to be) in violation of the foregoing or any other term of this Agreement.
2.3 The Services may provide, or third parties may provide, links, integrations or other access to third party sites, services, content and resources (collectively, “Third Party Services”). Stytch has no control over any such Third Party Services and Stytch is not responsible for and does not endorse any such Third Party Services. Customer further acknowledges and agrees that (i) any dealings Customer has with any Third Party Services are solely between Customer and the relevant third party, and such dealings are subject to the relevant terms and privacy policies of such Third Party Services, and (ii) Stytch will not be, directly or indirectly, responsible or liable for, and Customer hereby agrees to hold Stytch harmless from and against, any damages, harm, liabilities, losses or expenses in any way arising from or relating to any such Third Party Services or Customer’s use thereof.
2.4 Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, software, operating systems, networking, web servers and the like (collectively, “Equipment”). Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent. Further, Customer is solely responsible for its relationships with (and satisfaction of) its end users and will be responsible for (and hold Stytch harmless against) any and all claims, damages, losses, liabilities and expenses (including attorneys' fees) incurred by Stytch arising from or relating to Customer’s end users or their use of the Service.
3. Confidentiality; Security; Proprietary Rights
3.1 Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of Stytch includes all Software and other non-public information regarding features, functionality and performance of the Service. Proprietary Information of Customer includes Customer Data (as defined below). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person (except employees and contractors involved in the Services who are bound by consistent terms) any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law.
3.2 Stytch will maintain a security program materially in accordance with industry standards that is designed to (i) ensure the security and integrity of Customer data uploaded to the Service by Customer or collected by Stytch in the provision of the Service (“Customer Data”); (ii) protect against threats or hazards to the security or integrity of Customer Data; and prevent unauthorized access to Customer Data. In furtherance of the foregoing, Stytch will maintain reasonable administrative, physical and technical safeguards to protect the security of Customer Data, including measures for preventing access, use, modification or disclosure of Customer Data by Stytch personnel except (a) to provide and maintain the Service and prevent or address service or technical problems, (b) as required by applicable law, or (c) as directed by Customer or as permitted under this Agreement, including, without limitation, disclosures to (and use by) Third Party Services used by Customer in connection with the Service. To the extent that Stytch processes any Personal Information (as defined in the DPA referenced below) contained in Customer Data that is subject to the GDPR or CCPA (as defined in the DPA), on Customer’s behalf, in the provision of the Service, the parties will execute Stytch’s standard Data Processing Addendum ("DPA") as an addendum to this Agreement. Customer represents, warrants and covenants that it has and will maintain all rights, authorizations and consents necessary (and has provided its users all notices that may be required) for Stytch to collect, process, use and disclose Customer Data as contemplated by this Agreement.
3.3 Customer shall retain all ownerships rights, title and interest in and to all Customer Data and all other Customer technology and intellectual property rights. Stytch shall own and retain all right, title and interest in and to (a) the Services and all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with Service or support, and (c) all intellectual property rights related to any of the foregoing. If Customer provides any suggestions or comments for enhancements or functionality or other feedback to Stytch with respect to the Service, Software or any of Stytch’s other technology, products or services, Stytch will have the full, free and unencumbered right to use and otherwise fully exploit the same in connection with its business in perpetuity. No rights or licenses are granted except as expressly set forth herein.
3.4 Notwithstanding anything to the contrary, Stytch shall have the right collect and analyze data and information relating to the use and performance of various aspects of the Services and related technologies (including Customer Data and data derived therefrom), and Stytch will be free (during and after the term hereof) to (i) use such information and data to provide, improve and enhance the Services and other Stytch offerings, and (ii) otherwise use and disclose such data solely in aggregate or other de-identified form in connection with its business.
4. Payment of Fees
4.1 Customer agrees to pay Stytch (or its channel partner, as applicable) all fees in the currency and payment period specified in the applicable Order Form. Stytch’s fees are exclusive of all taxes, and Customer must pay any applicable sales, use, VAT, GST, excise, withholding, or similar taxes or levies, whether domestic or foreign, other than taxes based on the income of Stytch. Except as expressly provided in this Agreement, payments are non-refundable and non-creditable and payment obligations non-cancellable. All undisputed fees due are payable in United States dollars, unless otherwise agreed to between the parties in writing.
4.2 If Customer elects to pay via credit card, then Customer is solely responsible for either (a) enabling auto-recharge on Customer’s payment instrument or (b) ensuring that Customer’s payment instrument has a sufficient positive balance to cover all fees due. If, for any reason, Customer has a negative balance on its account(s), then Stytch reserves the right to suspend access to the Service.
4.3 If Customer elects to receive invoices and pay in arrears as agreed by Stytch (or its channel partner, if applicable), then invoices will be sent to via email in accordance with the Order Form. Except as otherwise set forth in an Order Form, Customer will make all of the undisputed fees hereunder within thirty (30) days of the date of the invoice. If Customer is overdue on any payment of undisputed fees and fails to pay within ten (10) business days of a written notice, then Stytch may assess, and Customer agrees to pay a late fee of either 1.5% per month, or the maximum amount allowable by applicable law, whichever is less.
4.4 Customer must notify Stytch in writing of any good-faith invoice dispute within twenty (20) days of the applicable invoice date and reasonably cooperate with Persona in resolving any dispute. If the parties are unable to resolve a dispute within ten (10) days of Customer’s notice, each party will have the right to seek any remedies it may have under this Agreement, at law or in equity, irrespective of any provision in this Agreement that would limit seeking these remedies on account of a payment dispute. For clarity, any undisputed amounts must be paid in full in accordance with this Section.
5.1 Subject to earlier termination as provided below, this Agreement is for the Service Term, and shall be automatically renewed for additional periods of the same duration as the Service Term (collectively, the “Term”), unless either party requests termination at least thirty (30) days prior to the end of the then-current Term. If no Service Term is specifically provided in the Order Form or during Customer’s registration process, then this Agreement shall continue in effect until terminated by either party (for any reason) upon thirty 30 days’ written notice or pursuant to Section 5.2 below.
5.2 In addition to any other remedies it may have, either party may also terminate this Agreement upon thirty (30) days’ notice (or immediately upon notice in the case of nonpayment or a breach of Section 2.1), if the other party materially breaches any of the terms or conditions of this Agreement and such breach is not cured during the notice period. Stytch may also reasonably suspend Customer’s and/or any user’s access to Services at any time in its reasonable discretion if it possesses a good faith belief that Customer’s (or any of its users) use of the Service may be in violation of this Agreement or otherwise place Stytch (or its customers or other interests) at risk of harm, damage, loss or liability. Upon termination, Customer’s right to use the Services shall immediately terminate, all outstanding fees due for the Services for the entire Services Term (regardless of any early termination) shall immediately become due and payable, Customer shall return (or at Stytch’s option destroy) all Software, and each party shall return to the other all Proprietary Information. Sections 2, 3, 4, 5, 6 and 8-10 shall survive expiration or termination of this Agreement.
Stytch shall hold Customer harmless from liability to third parties resulting from infringement by the Service of any United States patent or copyright or misappropriation of any trade secret, provided Stytch is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement; Stytch will not be responsible for any settlement it does not approve in writing. The foregoing obligations do not apply with respect to the Service or portions or components thereof (i) not supplied by Stytch, (ii) made in whole or in part in accordance with Customer specifications, (iii) that are modified after delivery, (iv) that are combined with other products, processes or materials where the alleged infringement relates to such combination, (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) where Customer’s use of the Service is not strictly in accordance with this Agreement. Customer will indemnify Stytch from all damages, settlements, attorneys' fees and expenses related to (i) any claim of infringement or misappropriation excluded from Stytch's indemnity obligation by the preceding sentence, or (ii) any other claim arising from or in connection with Customer’s breach of this Agreement or Customer’s or its end users’ use of the Service (except to the extent covered by Stytch’s indemnity obligations above).
7. Warranty And Disclaimers
Stytch shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Stytch or by third-party providers, or because of other causes beyond Stytch’s reasonable control, but Stytch shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. HOWEVER, STYTCH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED “AS IS” AND STYTCH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
8. Limitation Of Liability
NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BREACH OF SECTION 2, NEITHER PARTY NOR ITS SUPPLIERS, OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS OR EMPLOYEES SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND SUCH PARTY’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID AND PAYABLE TO STYTCH FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. Government Matters
Customer may not remove or export from the United States or allow the export or re-export of the Services, Software or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the Software and documentation are “commercial items” and according to DFAR section 252.2277014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.
Subject to Customer’s prior approval, Stytch shall have the right to use Customer’s name in a factual manner for marketing or promotional purposes on Stytch’s website and in other communication with existing or potential Stytch customers. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable or transferable by either party without the other party’s prior written consent, except that either party may assign this Agreement without consent to a successor to all or substantially all of such party’s assets or business. Stytch may use subcontractors in its performance of, and its exercise of rights under, this Agreement; provided that Stytch shall remain responsible for any such subcontractor’s performance hereunder. Except to the extent the parties have mutually executed and delivered a separate written agreement covering the same Stytch Services (a “Separate Signed Agreement”), this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. In the event of a conflict between the terms of this Agreement and the terms of a Separate Signed Agreement, the terms of the Separate Signed Agreement shall supersede and control. However, any different or additional terms of any purchase order, confirmation, or similar pre-printed form will have no force or effect. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Stytch in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement shall be governed by the laws of the State of California without regard to its conflict of laws provisions. Any claim, action or proceeding arising from or relating to this Agreement may only be brought in the state or federal courts of California and each party hereby consents to the exclusive jurisdiction thereof.